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Experience The Difference Of ESS

Providing clinically-sound physicians with excellent interpersonal and leadership skills is a given. Our programs take things even further, though, with responsive management, effective training, and value-added services.

See the difference ESS makes in capturing revenue, improving satisfaction, and growing your patient volume.

Customized Solutions

Our services are entirely customized to the facility’s needs, ensuring that we provide only what you need.

When designing our models and programs, we create them intending to promote growth, quality of service, trust, and success for our partner facilities.

Physician and Staff Training

Not only does ESS provide you with highly-trained and vetted physicians, but we can also offer training to all staff members on topics such as risk management and customer service.

Performance and Quality

Our account managers are assigned to specific partner facilities to provide on-site monthly benchmarking and clinical monitoring. Additionally, we ensure an increase in patient satisfaction and monitoring clinical areas in need of improvement.

Working with our team leads to better-trained physicians and a clearer strategy to improve hospital needs, leading to happier physicians, better performance, and higher quality healthcare.

Review of Admissions

ESS helps to maximize emergency department admissions by performing frequent chart audits. This helps us ensure that all appropriate admissions are captured and that all patients are given the correct status. On top of that, an improved admissions process means a smoother hospital process for patients and an increase in revenue.

Utilization Management

Our nurse case managers and corporate medical directors review chart samplings to determine if there are any issues with over and underutilization. Beyond just identifying these issues, we also provide training and tools to improve utilization management.

Patient Satisfaction

There’s more to patient satisfaction than the healthcare provided, and good customer service goes a long way in improving patient satisfaction. On top of that, every faculty member in a hospital plays a role in how satisfied a patient is while there, from doctors to receptionists.

ESS offers training on customer service to ensure that all staff are giving off the appropriate disposition when working.

What ESS
Offers You

Emergency Staffing Solutions provides services on a national level. Our experienced staff has the ability to focus on each facility’s specific needs. There is no one size fits all mentality and we customized programs to meet the specific needs of the community. This model promotes growth, enhanced quality of service, trust, and success for our partner facilities.

Onsite & Corporate Physician Leadership

ESS manages staffing and departments to provide the most value and benefits from our services. This involves an on-site & corporate physician leader who acts as a liaison between ESS, physicians, and the facility staff.

The physician leader will attend staff and departmental meetings, allowing them to stay abreast, disseminate information, and provide immediate oversight.

They also provide hands-on techniques, suggestions, and tools to address your facility’s needs.

Increased Patient Satisfaction

Satisfaction improves by increasing the frequency of communication between physicians and patients, something which ESS focuses on.

Through our training and management of staff, patients will leave your hospital much happier as your facility builds a reputation as the best in the area.

As for measuring patient satisfaction, ESS utilizes proprietary patient satisfaction measuring tools to collect, manage, and analyze the emergency room and inpatient HCAHPS-approved satisfaction scores. This information lets you see which changes are working and where modifications are still needed.

Training & Education

We offer web training programs and an extensive library of educational tools for all our physician leaders and training specialists. The library and training spans subjects such as:

  • risk management
  • compliance
  • documentation
  • observation vs. inpatient status
  • customer service
  • patient satisfaction

Our physicians are also trained to be in compliance with core measures, EMTALA, and HIPAA guidelines. Additionally, all clinicians are fully oriented about facility-specific policies, general information, and ancillary and specialty services before their first shift at a facility.

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Contact ESS to get your customized solution today.