Providing clinically-sound physicians with excellent interpersonal and leadership skills is a given. Our programs take things even further, though, with responsive management, effective training, and value-added services.
See the difference ESS makes in capturing revenue, improving satisfaction, and growing your patient volume.
Emergency Staffing Solutions provides services on a national level. Our experienced staff has the ability to focus on each facility’s specific needs. There is no one size fits all mentality and we customized programs to meet the specific needs of the community. This model promotes growth, enhanced quality of service, trust, and success for our partner facilities.
ESS manages staffing and departments to provide the most value and benefits from our services. This involves an on-site & corporate physician leader who acts as a liaison between ESS, physicians, and the facility staff.
The physician leader will attend staff and departmental meetings, allowing them to stay abreast, disseminate information, and provide immediate oversight.
They also provide hands-on techniques, suggestions, and tools to address your facility’s needs.
Satisfaction improves by increasing the frequency of communication between physicians and patients, something which ESS focuses on.
Through our training and management of staff, patients will leave your hospital much happier as your facility builds a reputation as the best in the area.
As for measuring patient satisfaction, ESS utilizes proprietary patient satisfaction measuring tools to collect, manage, and analyze the emergency room and inpatient HCAHPS-approved satisfaction scores. This information lets you see which changes are working and where modifications are still needed.
We offer web training programs and an extensive library of educational tools for all our physician leaders and training specialists. The library and training spans subjects such as:
Our physicians are also trained to be in compliance with core measures, EMTALA, and HIPAA guidelines. Additionally, all clinicians are fully oriented about facility-specific policies, general information, and ancillary and specialty services before their first shift at a facility.