The staff at Emergency Staffing Solutions is available for in‐house consults with medical staff and the development of team oriented patient satisfaction initiatives. In concert with the hospital, ESS will help implement HCAHPS with the goal of increasing efficiency. The byproducts of increased operational efficiency are reduced patient wait times, lower percentages of patients leaving against medical advice (AMA) and fewer patients leaving without being seen (LWBS). We are constantly doing quality assurance and measuring performance throughout all emergency department areas to ensure excellence through your facility.
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QA Metrics
Performance and Quality
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Utilization Management
Our nurse case managers and corporate medical directors review chart samplings to determine over/underutilization issues. If an issue is identified, we provide training and tools for resolution and improvement.
Case Management
We provide education for case managers and physicians to improve documentation and assist with getting the patient into the correct disposition status. ESS also provides RAC audits.
Clinical Leadership
Emergency Staffing Solutions identifies clinical leaders to liaise between ESS, physicians and facility staff. ESS will identify from its clinical talent pool or from clinical talents already in place to be a liaison between ESS, physicians and the facility staff. This medical director will attend staff and departmental meeting to stay abreast, disseminate information and provide oversite recommendations.
Readmissions Management
We work with nursing and case management to formulate plans from admission to post-discharge. With our program, facility readmissions can be significantly reduced within 30 days.
Admissions Efficiency
With more efficient processing and capture of patients from the ER along with community outreach, you could see more successful outcomes resolved. Your facility will thrive and reverse an outbound trend of patients to the larger urban facilities.