Personal Touch: We Pride Ourselves On It
Whether a clinician, hospital staff, or facility administrator, you’re only a phone call away from appropriate and enabled assistance any time of the day or night. You may also notice that our staff provides personal numbers all the way up the ladder. You can always reach our executive leadership, when necessary.
Our Team Visits On-Site
You will be visited monthly or more when necessary, by one or more representatives from your ESS facility team. Our team consists of a site manager, director, recruiter, credentialing and scheduling administrator.
- 24/7 Facility Hotline, with rollover to backup if response time exceeds 15 minutes
- 24/7 Clinical Support Hotline
- 24/7 Physician Scheduling & Travel Hotline
At ESS, we build relationships with local clinical resources for eventualities such as weather conditions, unexpected illnesses and other unusual circumstances. Rest assured that your facility will be covered.
Hospital Staff Training & Resources
Emergency Staffing Solutions promotes education by creating a variety of training resources. We have an extensive library of presentations and tools to help with many topics including:
MIPS and Core Measures
- Customer Service
- Patient Satisfaction
- Case Management
Why Patient Satisfaction?
Improving the patient experience is a key part of Emergency Staffing Solution’s commitment to improving community perception. Our presentations are designed to identify how each facility employee is a participant in a patient’s overall service experience.
- Increase Customer Base
- Increase Customer Loyalty
- Increase Revenue/Profits
- Healthcare Industry-Increase
- Reimbursement (HCAHPS)
Additionally, ESS offers tools and techniques for better patient perception. Improved community reputation will help the facility in a variety of ways some of which are listed above.