We Understand ER Department Needs
At Emergency Staffing Solutions, we know high-quality clinical practice and attention to customer service are the most critical path to ensure excellence in your emergency department. We are in the business of emergency department management, not just staffing. Our programs provide a range of value-added services to manage, performance improvement, improved patient satisfaction and increase ED and inpatient volumes.
Emergency Staffing Solutions assists hospitals and med-surg centers in creating benchmarking to monitor clinical areas requiring improvement. Each of our partner facilities has assigned account managers for onsite monthly performance reporting and clinical monitoring.
- Case Management: ESS provides education for case managers and physicians to improve documentation and assist with getting the patient into the correct disposition status.
Utilization Management: Our nurse case managers and corporate medical directors review chart samplings to determine overutilization and underutilization issues. When an issue is identified, our team provides training and tools for resolution and improvement.
Emergency Staffing Solutions identifies a clinician to interact between ESS, physicians and the facility staff. Our liaison will attend facility meetings to stay abreast of day-to-day operations, disseminate information and provide oversight.
Emergency Department Throughput
ESS performs frequent chart audits to ensure all appropriate admissions are captured and that all patients are in the correct status which will maximize ED throughput. Our combination of performance tools and customer experience modifications will lead to lower LWBS and AMA.
Our proprietary patient satisfaction measuring tools are used to collect, manage and analyze emergency department and inpatient HCAHPS-approved satisfaction scores. Our physicians are trained and encouraged to provide more frequent communication with patients and family for quicker updates.