Shonda has been with ESS since its inception in 2001 and has been a key player in the company’s growth and success. Her 20 years of experience in Emergency Department and Hospitalist program management have focused on rural and suburban facilities, including critical access hospitals. Her main goal is working with each client to assess specific needs and to define and coordinate the operational support allocated to that hospital. Shonda oversees all operational departments including recruiting, credentialing, and scheduling and is in constant communication with internal teams and hospital administration to ensure operational synchronization. Shonda continues to function as a site manager for a number of ESS facilities.