The Changes Aren’t Slowing DownRead Time: 4 minutes
In recent years, healthcare has changed significantly. And the changes aren’t slowing down. Operational costs continue to increase at the same time that reimbursement decreases. More and more, hospitals need to focus resources on improving the quality of care to maximize compensation. One strategic way to achieve these goals is focusing on better emergency department (ED) training. Here’s why better ED training can improve quality and reimbursement.
1. Decrease improper admissions
High rates of inappropriate admissions can be a big hit to a small hospital’s budget. Improper admission refers to when a patient receives inpatient care but should have received outpatient services. Some of this comes down to better training in triage and case management. Some hospitals experience success by hiring a remote case management team to bridge the gaps in coverage for the full-time case management team. Hospitals who use these telecase management services experience an increase in quality for a lower-cost option than hiring more full-time staff. The solution isn’t necessarily to add more staff members but to train the existing team better.
2. Improve patient experience
With a shift to value-based care, there is an increase in the importance of patient experience. Many rural hospitals use the HCAHPS survey to measure patient satisfaction. The report evaluates all of the areas that affect a patient’s experience, from how long the wait time is to how well the doctor explains treatment options. When all emergency department staff receive adequate training, the result is an increase in these scores.
3. Lower burnout and turnover
Clinicians in the emergency department (ED) setting experience high levels of burnout, especially in rural EDs. Many hospitals have found that outsourcing specific departments can have a profound impact on decreasing burnout and turnover. One of the primary areas to outsource management is in the emergency department. By hiring an ED management team that had a sole focus in one area, one hospital found that the department ran much more smoothly. Outsourcing can also have a long-term impact on improving revenue. The practice can allow hospitals to offer more services without having to employ multiple specialists, resulting in an increase in quality and a decrease in overhead costs.
Why does reimbursement and quality matter?
The healthcare industry is changing. No longer are reimbursements calculated on fee-for-service models. Now, payment is based on value. Improving the quality of care is vital. Maximizing reimbursement needs to be an all-staff effort, especially in the emergency department. Start the conversation today about how better ED training can help.