Personal Touch. We pride ourselves on it.
Whether a clinician, hospital staff, or facility administrator, youre only a phone call away from appropriate and enabled assistance any time of the day or night. You may also notice that our staff provides personal numbers all the way up the ladder. You can always reach our executive leadership, when necessary.
You will be visited monthly (more, if necessary) by one or more representatives from your ESS facility team (site manager, director, recruiter, credentialer or scheduler).
- 24/7 Facility Hotline, with rollover to backup if response time exceeds 15 minutes
- 24/7 Clinical Support Hotline
- 24/7 Physician Scheduling & Travel Hotline
Additionally, we build relationships with local clinical resources for eventualities such as weather conditions, unexpected illnesses etc.
Hospital Staff Training & Resources
We provide a library of presentations and tools to help with:
- PQRS and Core Measures
- Customer Service
- Patient Satisfaction
- Case Management
Why Customer Satisfaction?
- Increase Customer Base
- Increase Customer Loyalty
- Increase Revenue/Profits
- Healthcare Industry-Increase
- Reimbursement (HCAHPS)
This presentation is designed to identify how each facility employee is a participant in a customers service experience. Additionally, it offers tools and techniques for better customer service.