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Preparation

Orientation

Preparation
Before working their first shift at your facility, doctors are required to participate in an orientation presentation introducing ESS and your facility. This orientation covers:

  • Patient Satisfaction Introduction
  • Common Complaints in the ED”
  • Common ESS Operations Procedures
  • Documentation/Quality Overview
  • Ingenious Med Inc. Training

ESS Physician Manual

Preparation
Each doctor under contract with ESS will also be required to read our ESS Physician Manual and sign off on highlighted sections. This manual includes:

  • Our Patient Satisfaction Program Guidelines
  • Documentation Key Points including “Common Mistakes”
  • ESS Quality Process – Complaint Resolution & Monthly QA Goals
  • HIPAA Guidelines and Associated Fines
  • EMTALA Main Obligations to the ED Physician
  • 30-Day Re-admissions Update

Quick Reference Guide

Preparation
Additionally, we will create a facility-specific Quick Reference Guide for your hospital which will be emailed to each doctor before their first shift. The Quick Reference Guide will cover:

  • Important ESS and Hospital Contacts
  • Site-Specific Policies & Procedures
  • Documentation & T-System Training Log-in Information
  • Malpractice Insurance Information
  • Map/Directions and Hospital Specific Information
  • Useful Links for Physician Follow-up Reading