We differentiate ourselves from many competitors by truly partnering with facilities.
Many ED and Hospitalist companies merely staff schedules and bill for services rendered, while ESS manages the entire program. ESS management consists of identifying and recruiting stable, full-time physicians, thorough credentialing, responsive management, effective physician training and many value-added services aimed at volume maximization. Some examples of the value-added services we offer to our partner hospitals are: appropriate disposition training, performance improvement, patient satisfaction, admission maximization, marketing programs, community perception/needs surveying, case management and utilization management. This partnership promotes growth, enhanced quality of service, trust, and success at our partner facilities.
As a smaller group which provides services on a national level, ESS brings experienced staff while maintaining the ability to focus on each facilitys specific needs. This eliminates the philosophy of ‘one size fits all.’ ESS does not have any two programs exactly alike. ESS customizes programs to meet the specific needs of the community and the administration. ESS will work with a hospital to Improve patient satisfaction through on-going training of its physicians. ESS will provide on-site training to Emergency Department and Hospitalist physicians and staff on risk management and customer service. ESS will support hospitals efforts in collection of indicator data for quality and process improvement. ESS has protocols that it will supply for admission standards from the Emergency Department. In concert with the hospital, ESS Director of Performance Improvement will help implement HCAHPS, reducing patient wait times and operational turn-around times, reducing patients leaving against medical advice or leaving without being seen. ESS will work together to assure all appropriate admissions from the Emergency Department are processed and admitted timely to the facilities. ESS also provides are physicians with many pocket cards to assist them with things such as 24 hour observation, Core Measures, PQRS, and documentation.
If you know another facility you feel would benefit from ESS’ service offerings, share the name with us and you may be eligible for a generous referral bonus.